STORE POLICY

CUSTOMER CARE

Surethotics is a family owned business, and because of that, we take pride in our customer care and give individual attention to each of our customers. Customer satisfaction is of the utmost importance to us. Our team at Surethotics has been supporting customers with their foot health for years. If you ever have a concern or question, please communicate that with us. We want to make sure that you are completely satisfied with your order. Our lab and Customer Support group normally run on an 8-5 schedule (Mountain Standard Time). The best way to contact us is through the Contact Us page. It is checked regularly and we will respond promptly to our messages. Messages that arrive after hours or over a weekend or holiday are generally responded to on the next business day.

Our goal is to help alleviate knee, back and foot pain caused by body misalignment or muscle strain and to do it at an affordable price. Our motto is to support your feet every step of the day. That’s what we strive to achieve.

PRIVACY & SAFETY

We know that today’s business world is largely dependent on data and that personal information can be a commodity. Surethotics respects your private information. Surethotics will never sell your information to any company or third party. Ever. We do not collect demographic data such as age, gender, income, race, religion or political affiliation. We only use your information for the purpose which it is intended – to provide you with a quality product that will help to improve your life. We have recently updated our website to make sure that all of your information is secure. Be assured that you can order from Surethotics with confidence.

 

PAYMENT METHODS

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