FAQ'S
Have a question? We have an answer.
Both lengths of orthotics will provide support and protection for your feet. The Metatarsal Active Support orthotics are shorter in length and will fit into almost any shoe or boot. Because they are shorter and have a thinner profile, they can easily be switched from shoe to shoe.
The Full Length Comfort Fit orthotics have padding that extends beyond the toes. Once trimmed to fit the shoe or boot, it will be a little less convenient to move from shoe to shoe. We recommend the Full Feature set of orthotics which includes a pair of each.
We keep our casts for up to 2 years, and sometimes longer. If you would like another pair, simply go to the Re-Order Section on the Shop page. We offer discounted prices for our return customers. Make sure to enter the original order number. If you can’t find it or remember what it is, contact us and we’ll look it up for you. If it has been more than 2 years, you’ll want to place a new order. Feet can change over time and we’ll want the most accurate impression of your foot possible.
The orthotics we send to you will usually have extra padding on the toe area. You will want to take the insole out of your shoe, place it on top of the new orthotic and trim the orthotic to match your insole. Sometimes the addition of an insert into your shoe or boot can make for a tighter fit. If this happens, we recommend that you take the insole out and just use the orthotic.
That will depend. If you have ordered the Meta-tarsal length orthotics, you probably won’t need to take out the insole. If your shoe or boot has padding in the arch area, it can make your orthotics not sit correctly in your shoe. If you feel like this is the case, try taking the insole out.
If you have ordered the Full-Length orthotics, we suggest taking the insole out to make room for your Surethotics. This will take place of the insole.
The majority of our customers have no problems when they use their orthotics for the first time. However, it isn’t uncommon for there to be a break-in period. If this is the case for you, we suggest wearing your orthotics for a few hours, then taking them out for a few hours. Your feet are getting used to the new support and your muscles and ligaments are adjusting to that. We always suggest giving it some time.
Your Surethotics orthotics should last for years. Of course, that will depend on how much wear and tear they receive. The padding and top covers will eventually wear out, but both of those can be replaced. We can help you with that. If the orthotics have been well-used, and if it has been longer than 2 years, we suggest ordering a new pair instead of repairing the old ones.
